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Smarter Marketing - November 2003

An accountant once told me that he never met anyone who didn't want to make 30% more money.

Whether you want a better Sunshine Coast lifestyle or to take more holidays, buy a fancy car, spend more time with your family, send your children to university or to give it all away, you could always use more money. Read this little article on web design sales.

If you sell services, your primary limitations on earnings are your costs and the number of hours in a week.

Most independent professionals are already working well over 40 hours a week and can't work longer hours to
increase earnings. Your goal should be to find ways to work less and increase your earnings. How can you market smarter and make more money?

DON'T DISCOUNT YOUR SERVICES

Have you ever heard of a lawyer or carpenter offering a 20% discount on their hourly or daily rate? Every time you offer a discount or reduce your regular rates, you are sending a message to prospects that your services really aren't worth what you're asking.

Once your clients know that your prices are discounted or negotiable, you will always be fighting a battle to be paid full price for your work. Never offer discounts; your clients will assume that they are expected to pay the asking price for your services.

OVERCOME OBJECTIONS TO PRICE

Prospects invariably want to know your pricing before they understand the benefits your products and services provide.
Quoting prices is meaningless until prospects can put the cost into the context of the results they can expect.

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When prospects show concern about your pricing, it's a good
sign. It indicates their interest in buying your services
and a need to understand the value you provide. You could
list all the benefits of your services but if you really
want to make the sale, it's far more effective to let
prospects sell themselves.

A client's perception of value isn't based on how much they
pay, but on whether their expectations will be met and the
benefit they will receive. Don't get stuck on the dollars
you charge per hour. Instead help prospects define the
dollar benefit of your services.

When prospects query you on price, respond by asking
questions to help them identify for themselves the
problem they want solved, the cost of the problem,
the solution they need, and how you can help them.
Prospects buy when they think their expectations will
be met. Let them define their expectations and they'll
be far more likely to sell themselves when you finally
explain your pricing at the end of the conversation.

POSITION YOURSELF AS AN EXPERT

Differentiate yourself from your competition by using your
articles to regularly provide insight and ideas to your
prospects and clients so they come to view you as an
expert in your field. Use expert positioning and consider
raising your prices.

When Arnold Schwarzenegger first arrived in the U.S.A. he
had trouble getting work as a stonemason with his funny
accent, despite charging less than his competitors. A friend
suggested he set his prices above the competition and bill
himself and his partner as exclusive European masons. His
business took off and look where he is now!

Business marketing
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AVOID HOURLY FEES

Unless you sell hour-long massages, charging by the hour is
the best way to limit your earning potential. When you charge
by the hour you lose money if you work efficiently or if you
get a great idea right away. Prospects can always negotiate
with you on the number of hours they want, undermining
your ability to put in the time needed to meet their
expectations.

Prospects want results. Help them clarify the results they
want and then set a project fee for accomplishing those
results. Make sure your contract or letter of agreement
allows you to adjust your price if the project changes
mid-stream.

USE VALUE BASED PRICING

You can pay $30 or over $5,000 a night for a motel or hotel
room. Both provide a roof over your head, a bed and your
own bathroom, so why do some people pay over 150 times
more for one than the other?
Establish your brand.

People buy based on their perception of the value provided.
If they understand the value that your service or product
provides, they may be willing to pay much, much more than
you are currently charging. Look at the results you provide
for clients and reassess your pricing.

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Business marketing
  Top

LEVERAGE YOUR TIME AND MONEY

Like most service professionals you have limited time and
money to spend on marketing. Much of your time is spent
delivering services. Is your marketing helping you earn
more? Do prospects understand the unique value you provide?
If not, take a look at the way you are positioning your firm
and adjust it to clarify your value to clients.

Are you making what you could be? If you apply even one or
two of the above strategies, you'll be making more money
than you are now without working any harder. You'll probably
still wish you had 30% more.

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