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Website Links - February 2004

The links within your website that enable you to move from web page to web page are known as your navigation.

Navigation must be simple. Since it's the backbone of your website, it's imperative that visitors be able to understand it. Here are two tips on how to make simplicity a reality of your web design:

1. Your link titles need to be understandable.

Visitors need to know exactly what link to click on for the information they need. Unfortunately, visitors frequently get confused and don't understand what a link means. Consequently, they aren't sure what info they'll find at the other end of the link.
Web design at 12website looks at these issues before we start.

Often, a link name that makes complete sense to you will mean nothing to the visitor. For example, I once used a link called "Resources" in the navigation bar of a site for a client. This section of the site contained various articles and links to outside sites with helpful information.

However, after a little bit of testing, I discovered that most people had no idea what I meant by "Resources". They didn't know what kind of information was in that area. Also, when visitors tried to look for articles, they didn't think to check the Resources section.

In other words, the link wasn't doing anyone any good.

The difference between your understanding of a term and a visitor's understanding of the same term can be rather drastic.
This happens because you are so close to your own business and your own site.

It's important to remember that visitors don't know nearly as much about your business as you do. They often have no background knowledge, and they might not know standard terms in your
industry. Sometimes, you'll have to work to come up with terms and phrases for your links that are meaningful to the visitor.

Here's one general principle: Don't use clever terms.

Although clever attention-getters often work well in the offline world, it's different online. In character with their generally hurried attitude, web users want to know exactly where they are going and what they will find when they click on a link. They don't like guessing games and are usually not enticed by clever lead-ins. What lies beyond them is simply not clear

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Cleverness doesn't belong in navigation unless you're positive
the meaning will be understood by everyone. You should avoid
anything that isn't straightforward and clear. Steer away from
any terms that obscure what your links are really about.

Also, you should be very careful about using industry-specific
terms. You might be suprised to find out how much of your lingo
doesn't make sense to people who aren't familiar with your
industry. Carefully evaluate each of your links to make sure
you're not using a confusing term.

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2. Navigation options need to be kept to a minimum

The second way you can simplify your navigation is to make the
amount of options manageable. Visitors tend to get overwhelmed if
you give them too many choices. They aren't able to focus. Rather
than seeing each individual option, they only see a mass of
links.

An additional reason not to include too many links is that you
ordinarily shouldn't send visitors in a lot of different
directions. If you've established a primary goal for your site
(you have, haven't you?), your site should revolve around
accomplishing that goal. So it's in your best interest to keep
the options down. That way, you're able to steer your visitors in
the direction you want them to go.

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Keep your navigation menus to 8 options or less. That's the max
amount you can have without losing your visitors' concentration.
Any more than that, and they aren't able to discern an individual
choice.

If you find yourself having more than 8 options in each of your
navigation menus, try to pare them down. It's better to simplify
the list and make sure visitors can evaluate everything than to
cram everything in when visitors will miss most of it.

If you really need more than 8 links, group the links into a few
categories. Although this can still get overwhelming, it helps
significantly if you categorize links for visitors. They can
latch onto one category and narrow it down from there, rather
than having to deal with the whole list at once.

Overall, try to objectively evaluate your navigation from the
point of view of a visitor. If you can, get input from people who
aren't familiar with your site or your business. They'll be a
great resource in helping you determine whether or not your links
are confusing or overwhelming.

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